Question 1

How long does shipping take?

Accepted Answer

Germany: 2-3 business days. EU: 3-5 business days. International: 5-10 business days.

Question 2

Is shipping free?

Accepted Answer

Shipping within Germany is always free. EU orders over €100 qualify for free shipping. International shipping is calculated at checkout.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day hassle-free return policy. Simply contact us at atelier@hendrikxgolf.com and we'll arrange a DHL return label for you.

Question 4

How do I install a golf grip?

Accepted Answer

Each grip comes with a detailed installation guide. We recommend professional fitting for the best experience. Most pro shops can install grips in under 30 minutes.

Question 5

What sizes are available?

Accepted Answer

Our grips are available in Standard Plus (.580" / .600" diameter) which fits most golfers. Custom sizing available upon request.

Question 6

Are the grips really hand-painted?

Accepted Answer

Yes. Every Hendrikx grip is individually hand-painted by our artisans. No two grips are exactly alike — each is a unique piece of craftsmanship.

Question 7

How do I care for my grip?

Accepted Answer

Clean with mild soap and warm water. Avoid harsh chemicals or abrasive materials. Pat dry with a soft cloth. Your grip will maintain its quality for years with proper care.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system.

Question 9

Can I cancel my order?

Accepted Answer

You can withdraw your order within 14 days of purchase (EU Widerrufsrecht). Use the withdrawal form on your order confirmation page or contact us directly.

Question 10

Do you offer wholesale pricing?

Accepted Answer

Yes, we work with select golf shops and clubs. Contact us at atelier@hendrikxgolf.com for wholesale inquiries.

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Frequently Asked Questions